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Maintenance Terms & Conditions

Controller Firmware:
The RAID controller firmware is available upon request only.  Contact Support and provide your serial number and your current firmware revision, we will then send you the correct firmware for your model if there is an update available.

Product Documentation:

Download Quick Start Guide
Guides you through the initial installation of TravelStor 8c DAS.

Frequently Asked Questions: Choose a FAQ from the list below

How can I check/set the IP address for my TravelStor 8c?
Setting up a serial RS232 connection to the RAID controller
Setting up a telnet network connection to the RAID controller
Provideing Server information

How can I check/set the IP address for my TravelStor 8C?

Read below for information on how to check and set the IP address on the TravelStor 8C DAS.

a. The IP address can be obtained by checking the DHCP server for the IP address 'pulled' by the TravelStor 8C. You can find information on how to find the MAC address shown below.

b. The IP address can be found through the LCD of the unit using the below instructions:

--> i. Press & Hold the ENT (enter) button until it prompts for the password.

--> ii. Using the UP/DOWN arrows, browse to each letter of your password (the default is admin unless it has been changed). Be sure to press ENT after each letter and then hold the ENT button after the password is completed on the screen.

--> iii. Once the Main menu is accessed, it will show 'Quick Logical Drive Install...'

--> iv. Using the arrow keys scroll DOWN to 'View and Edit Configuration Params' (parameters), press ENT

--> v. Scroll DOWN to 'Communication Parameters', press ENT.

--> vi. Scroll DOWN to 'LAN IP Configuration', press ENT.

--> vii. This will show the MAC Address, press ENT.

--> viii. This will show the current IP address. If it has a (D), this means it is setup for DHCP.

To Change the IP address, press ENT, then the down arrow, then ENT on "Setup IP address", press the ENT button once you see the current IP address, and then press and hold ENT once you see "Set/Change IP addr".

a. Static - Use the UP/DOWN and the ENT buttons to enter in the proper Static IP address, subnet, and gateway. Once finished, press and hold the ENT button.

b. DHCP - Using the UP/DOWN arrows, enter in "DHCP". Be sure to press ENT after each character and then hold the ENT button once done.

Setting up a serial RS232 connection to the RAID controller

What is needed and how to setup a serial connection to the TravelStor 8c RAID controller:

Included with the TravelStor 8c RAID components was a null modem adapter and a DB9 to audio cable. The audio jack cable connects to COM 1 on the back of the TravelStor 8c RAID controller. The null modem adapter is placed in-between the audio jack cable and your host DB9 cable or interface, as shown below.

Use any standard serial program, such as HyperTerminal built-in to Microsoft Windows. Open a connection with the following settings:

Baud rate: 38400, Stop Bits: 1, Data Bits: 8, Parity: None, Flow Control: None, Terminal Emulation: VT100.

The key combination Control-L will redraw the screen. Select VT100 mode from the menu and press enter to enter the RAID controller Main Menu.

Setting up a telnet network connection to the RAID controller

For information on how to access the unit via the network connection look here: Access network connection

1. Telnet to the IP address of the RAID controller, such as "telnet 192.168.252.25".

2. Enter the RAID controller password (the default password is admin if you have not changed it).

3. Press Control-L to refresh the screen. Select VT100 emulation and press enter.

Providing Server information

How do I provide Tech Support with the necessary server information?

EMD Support may request that you send information which will help us to analyze the current state of your TravelStor 8c system. If this is the case, please follow these instructions:

First connect via serial or telnet to the TravelStor 8c (information on how to found here: "Telnet" and here "Serial"), and then send a screenshot of each of the following pages:

1. view and edit Logical drives

2. view and edit logical Volumes (if applicable)

3. view and edit Host luns (all active channels/IDs - hit enter to show details)

4. view and edit Drives (2-3 pages)

5. view and edit channels (2-3 pages)

6. view and edit Configuration parameters

7. view and edit Peripheral devices - View Peripheral Device Status

8. view system Information

9. view and edit Event logs (all applicable pages)

Once you have the screenshots please compress the files and send to support in reply to your trouble ticket e-mail.