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Support & Services |
We are committed to exceeding our customer’s expectations by providing comprehensive storage solutions, unmatched service, and lifelong relationships that you can trust.
In that spirit, the EMD Service Pledge, exemplifies our commitment to the superior service we are known for and ensures the highest levels of support for your data environment.
EMD Service Pledge
30-Day Satisfaction Guarantee
- We guarantee you will be happy with your solution or we’ll give you your money back.* It’s that simple.
Standard First Year "Peace of Mind" Warranty
- Next business day on-site support is standard for the first year at no additional charge.†
- All Parts and Labor are covered and replaced the next business day.†
- If it happens in the first year, we’ve got you covered. Extended maintenance options can ensure your peace of mind continues.
 Unlimited, Lifetime, Toll-Free Phone Support
- Receive unlimited, instant access to Senior, US-based support engineers from 7:30AM to 5:30PM CST via phone or email.
- Average Hold Time < 1 minute.
- Average e-mail response time < 1 hour.
No Hassle Overnight Parts Exchange
- Need a replacement part? EMD will have it on-site the next business day.
- No fees, no deposits, no problem.
Quality Control
- Each solution is rigorously tested before it is shipped.
- Customers receive the right product, on-time, in perfect condition.
* For conditions and restrictions see our Maintenance Terms & Conditions PDF available for download on our support pages.
† US and Canada only |
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Maintenance Terms & Conditions